E-COMMERCE INBOUND BLENDED PROCESS





E-COMMERCE INBOUND BLENDED PROCESS

MAHARASTHRA: 
2 Slots (Mumbai/Rest of Maharashtra) Hindi/English/Marathi.
KARNATAKA: 2 Slots (Bengaluru/Any) Hindi/English/Kannada.
GUJARAT: 1 Slot (Ahmedabad/Vadodara) Hindi/English/Gujarati.
WEST BENGAL: 1 Slot (Kolkata) Hindi/English/Bengali.
ANDHRA PRADESH: 1 Slot (Any) Hindi/English/Telegu.
CHENNAI: 1 Slot Hindi/English/Tamil.
DELHI/NCR: 3 Slot (Noida/Gurgaon/Delhi/
Chandigarh/Mohali) Hindi/English/Punjabi/Haryanavi
NORTH EAST: 1 Slot (English/Hindi/Assamese)
MERCHANT DEALING: 2 Slot (Pan India) Only English/Hindi.

Chat Support Language: Only English

No. Of Seats: 45 Per Slot
Seats Breakup : 30 Seats Inbound + 5 Seats Chat Support + 10 Seats Outbound
Ratio of Hiring: 3 TLs and 3 QA
Scope of Work: Inbound Calls, Chat Support, Merchant Acquisition and Outbound Calling
Contract: 12 Months extendable till 36 Months

Payouts: 
Inbound : INR 38500+ST (per seat per month)
Chat Support : 32500 +ST (per seat per month)
Outbound Support : 28500 + ST (per seat per month)
Payout for TLs and QA: INR 46000 (per TL) INR 42000 (per QA)

Payment Cycle-  Monthly.
Payment Mode- Wire Transfer
Center's can be awarded with Bank Guarantee/LC

Shift:
Primary Window 9:00 AM to 7:00 PM (IST)
Male : Female Ratio 4:6 (Inbound and Outbound), No Such ratio for Chat Support
Training- Online/Onsite
Sign-up : Bangalore.
IVR and CRM - Provided By the Client

Documents Required:

  • 1. OSP/DOT License
  • 2. Incorporation Certificate
  • 3. ISO Certification (If any)
  • 4. Corporate Profile
  • 5. Network Diagram
  • 6. Center Pictures

7 comments:

  1. Sir I can take this process pls mail me the procedure as well as details on skvenkatesh45@gmail.com

    ReplyDelete
  2. I can take this project pls mail me the procedure and details of the project on skvenkatesh45 @gmail.com

    ReplyDelete
  3. Hi


    Greetings!

    My name is Sam from ACCENTLINE. I am a Sales Executive of a BPO sales and marketing firm which specializes in customer service, lead generation, and appointment setting program. This programs could be one of your marketing strategy in generating prospect clients with the lowest cost per sales acquisition in the market as of now.

    What we do, we look and call for prospects, introduce your products or services, have them qualified, get them hot and interested and depending on what suits your campaign best; schedule them for a face to face or phone appointment with you or your executive, or invite them for a webinar. Based on the results, these marketing strategies were a guaranteed success.

    What we can provide are highly trained and sales driven agents, dedicated to dial for your campaign minus the accent. Best part of that, we offer a much affordable rate compared to other call centers.We have experienced people to give you quality service and work in-behalf of your company.

    If I’ve got the right person, can we connect today? If not, please let me know of the most convenient date and time for me to call you back and the best number as well. We would be more than happy to discuss the entire process with you.

    You can also contact me via SKYPE or email at sammerg.accentline@gmail.com

    Thank you!

    Warm Regard,

    ReplyDelete
  4. I am aunil mishra I have a call center with 10+ seat.. Can you please send me details of voice process project.
    Email id sunil.mishra@arshinfo.com

    ReplyDelete
  5. I am Pawan kumar I have a outbond call center with 35+ seat.
    Can you please send me details of voice process project.
    Email id - kumargiri1234@gmail.com
    my mob. 09716847575

    ReplyDelete
  6. m intrested in your process. kindly email me full details on ravula.saideep04@gmail.com

    ReplyDelete
  7. sir we interested in your process.
    Please forward all the details regarding this in kprabjoyt@gmail.com
    and if you have more process please share the information too.

    ReplyDelete