Non-Voice - HOURLY PAYOUT + UK Survey + INBOUNDS

THIS PROCESS IS NOT AVAILABLE
Please find below the relevant details of the available HOT processes, where in I am the only Authorised Outsourcer.

UK Survey Campaign(NO UPFRONT)

Per complete Survey Rate is GBP 4.00(approx). Every question would be having a price as partial survey is also payable. Leads would be provided by the Client - Free.
 Royalty - 5%
After profile approval by Client, processing fee INR 1000/- plus INR 10,000 Security Deposit, refundable with 1st & 2nd cycle billing.
Partial Survey payable.
First payment 21 days thereafter weekly, routed through Authorised Outsourcer in equivalent INR.
Voip Minutes/Voip Minutes+Dialer(Hire per minute) Combo/Dialer also available on request at extra cost.

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Excerpts of UK Telesurvey Agreement - Minimum 10 seats.

Mandatory fields:
. Title
. Name
. Surname
. Address
. Postcode
. Telephone number (no mobile phone numbers)
. DOB or age range


Rejection reasons:
. Consumers aged under 18 and over 75 years of age
. Consumers residing in offshore UK isles and BT and HU postcode
. Failed PAF
. Correct land line telephone format (i.e. no mobile numbers)
. Consumer answered 'No' to question two
. Non exchange areas
. Deceased


Few QA GUIDELINES

Each week QA monitors are assigned a new set of agents to evaluate from across all partner centres.
These will be allocated mixing all centres and all QA agents to ensure anonymity, and remove bias. Any
call returned with a positive lead as part of the data will be liable for monitoring. All calls will be selected
at random from the returned data set and scored against the appropriate voice file, uploaded on the
FTP site. The amount of calls will vary depending on the headcount of the centre, in order to get as
wide a view as possible of the entire centres performance.
The voice recording will be scored against the tagged responses returned in the data file.

QA Scoring
Calls are scored based on the Offer For Leads Quality and Compliance Standards Document and the weekly script.

1. VALID Mark
A call is marked as VALID if it meets all the requirements below:
a. Consumer responded positively to the opt in (Survey and 3rd party contacts)
b. Consumer details were recorded correctly
c. All questions were asked based on the logic required 
d. The response heard matches it's tag disposition

2.INVALID Mark (affects the overall score)
The following errors will merit an automatic 0% score in Overall Accuracy:
a. No clear response was heard from the opt in
b. Inaccurate and/or Incomplete consumer details were recorded

3.lead or response is marked INVALID if any of the following is committed:
a. Rushed, misleading, out of context and/or unintelligible delivery of the question (i.e. "No" option inaudible)
b. Response tag different from the actual response of the consumer
c. Misleading rebuttals used to change the initial negative response to a positive lead 
d. (For linked questions) All required questions were not asked
The lead based score is dependent on the number of questions asked. For example, out of 15 questions
asked in the survey, 3 were marked INVALID. Overall score is: 80%
The total score for the centre, will be represented by the average score per question for that report period.


Real Time Feedback
Timely and immediate feedbacks may be given in order to rectify any potential issues immediately. This
is followed when an agent has committed a grave offence during the call. This is through sending an
Incident Report. By the same token, an Excellence Report may also be created to recognise an
exceptional call displaying 100% Accuracy and outstanding call handling. All agents will remain unaware
that they have been monitored until all report cards have been released and feedbacks have been given
accordingly.


QA Overturns Process
An INVALID mark can be reviewed upon the request of the centre. An Overturn request form should be
filled out, detailing the reason for the appeal and sent to Offer For Leads Customer Service and Quality.
The call then will be reviewed (and benchmarked if necessary) to determine if there are enough grounds
to overturn the invalid mark. For overturned invalid marks, a new report card will be sent to the Head of
Outsourcing, together with the adjusted Overall Accuracy rate (if applicable).


Substandard Quality
As per the agreed contracts, Offer For Leads has the right to withhold payment for substandard quality
data. Below are the parameters that will govern the amounts allowable and the penalties that will be
enforced. This will be done on a two week invoice period.

Please note, any appeals to the report card may cause a delay in invoices being processed
Average accuracy for invoice period % of total invoice value payable
90% + 100.00%
80% - 89.9% 90.00%
70% - 79.9% 75.00%
60% - 69.9% 60.00%
50% - 59.9% 45.00%

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Way forward:
Once profile is approved, Centre needs to pay the processing fee of INR 1000 and Security Deposit of INR 10000 to my bank account and has to arrange for Agent Screening Session(12 to 15 Agents). Once atleast 12 Agents are thru with the screening, 

Centre would be invited for Sign-up.
Signing of NDA(with Indian arm of the organisation at Kolkata) together with 
Signing of MOU(with the abroad organisation sitting at the Kolkata office as 
the signatories are the same).
Post Sign-up: QA parameters and Training briefs provided.
Trainer would be briefed by the Sign-up organisation C.E.O himself which has 
to be downloaded to the Agents.
Followed by DEMO CRM installation.
Post which(three days approx) Agent Mock Call Session & Demo Run for a day
(max).
Once thru with the above - GO LIVE!

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International Data Entry Project - Hourly Payout - Sign-up with Indian Centre who has bagged total 300 seats.
Record Maintenance(Charges Applicable)(Only Indian Centers) 
1ST PHAZE OF 150 SEATS WENT LIVE!!!!
2ND PHAZE 150 GOES LIVE BY LAST WEEK OF AUGUST 2013...... HURRY!!!

1.  Blend of Online & Offline form Filling &/ other assignments.
1a. CRM from post PILOT LIVE WORK.
2.  Signup with Authorised Indian Representative(Centre).
3.  One slot - 10 seats.
4.  NO of fields of Online Part = 36 (13 - 15 Part A and, rest in Part B).
5.  NO QC(Excepting Spelling Mistakes & Right Entries in Right Fields) – 30+7 days payout.
6.  8 to 9 Hours working.
6.  Payout - Pilot Period $1 Per Hour  Per Agent Per Seat.(Assured Payment)
7.  Post Pilot Payout - $4 Per Hour  Per Agent Per Seat.
8.  Booking Charges INR 1,50,000 per 10 seats; INR 35,000 refundable, if 'CENTRE' fails the PILOT of 2 weeks.
9.  Payout - Pilot for 2 weeks $1 Per Hour  Per Agent Per Seat.(aSSURED pAYMENT)
    Post Pilot Payout - $4 Per Hour  Per Agent Per Seat.
10. Once Centre qualifies the Pilot, has to pay $100 equivalent INR per seat, before GO  LIVE!
11. Workload given in FTP 
12.Online work on portal [Full work details will be discussed after profile is approved, post interaction/meeting with Authorised Indian Representative(Centre)].
13. Training would be arranged by Authorised Indian Representative (Centre).
14. Royalty – 5% of Gross Billing.
15. Provision for Bank Guarantee for payment security but Performance Bank Guarantee required.

NO PROFILE SELECTION CHARGES.

CAUTION - ALL INTERESTED ARE REQUESTED TO CHECK BACK WITH US BEFORE ENTERING INTO CONTRACT WITH ANYONE WHO MAY NOT BE AN AUTHORISED OUTSOURCER AS IT HAS COME TO OUR KNOWLEDGE THAT A FEW CENTRES' ARE BEING DUPED BY FRAUDS.
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Apart from the above, there are a few NO UPFRONT - Survey!! and fixed pay INBOUND(cHARGES aPpLICABLE), which are available.


Look forward to hear from you soon together with your organisation profile.

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